Services
Frequently asked questions
Here are some common questions about our service!
Erki offers effortless shopping experience, blend tradition with contemporary aesthetics featuring detailed product information, reliable shipping, easy returns and community engagement further enhance the customer journey.
You can reach our customer support team by emailing erkiindia@gmail.com , calling +91 9594384530. Our business hours is between 9:00 AM TO 9:00 PM to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
Orders are typically processed within 1-2 business days. Once shipped, domestic deliveries take 3-7 business days.
We offer standard and express shipping. Standard shipping within India is free, while express shipping is available for an additional charge, it will calculated at checkout.
We offer a 7- days return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
A flat fee of INR 199 of the order value will be applied as return and restocking charges for orders.
Once we receive and inspect the returned item, please allow up to 5-7 business days for the refund to be processed and credited back to your original payment method. You'll receive an email notification once the refund has been issued.
No fees are applicable for exchanges.
Our process in four easy steps
1
Add to cart
Click the "Add to Cart" button for each Saree you wish to purchase.
2
Sign in
you'll need to create one by providing your email, creating a password, and potentially filling in some personal information.
3
Pay
Once you've added everything to your cart , you'll proceed to the checkout. You'll enter your payment information and confirm the order.
4
Get Delivered
Order will delivery to your specified address